Shipping policy

At Kautilix, we aim to deliver your orders quickly, safely, and efficiently.

1. Order Processing

  • Orders are processed within 1–3 business days after confirmation.
  • Orders are not processed on Sundays or public holidays.
  • You will receive a confirmation email once your order is placed.

2. Shipping Time

  • Standard Delivery: 5–10 business days across India
  • Delivery timelines may vary depending on your location and courier availability.

3. Shipping Charges

  • Shipping charges are calculated at checkout.
  • We may offer free shipping on selected products or promotions.

4. Order Tracking

  • Once your order is shipped, you will receive a tracking ID via email or SMS.
  • You can track your order through the courier partner’s website.

5. Delays & Exceptions

  • Delivery may be delayed due to:
    • Weather conditions
    • High order volume
    • Courier service issues
    • Remote locations
  • Kautilix is not responsible for delays caused by third-party logistics.

6. Incorrect Address

  • Please ensure your shipping address is accurate.
  • We are not responsible for orders delivered to incorrect addresses provided by the customer.

7. Failed Delivery Attempts

  • If delivery fails after multiple attempts, the order may be returned to us.
  • Re-shipping charges may apply.

8. Damaged or Lost Packages

  • If your package is damaged or lost in transit:
    • Contact us within 48 hours of delivery (or expected delivery).
    • Provide photo/video proof if applicable.
  • We will assist with replacement or refund as per policy.

9. Cash on Delivery (COD)

  • COD may be available on selected orders.
  • Additional charges may apply.
  • Please ensure availability at the time of delivery.

10. Contact Us

For any shipping-related queries:

  • 📧 Email: kautilix@gmail.com