Refund policy
At Kautilix, we strive to ensure that our customers are completely satisfied with their purchases. If you are not fully satisfied, we’re here to help.
1. Returns
- You have 7 days from the date of delivery to request a return.
- To be eligible for a return:
- The item must be unused, unworn, and in original condition.
- The item must be in its original packaging.
- A valid proof of purchase is required.
2. Non-Returnable Items
The following items cannot be returned:
- Perishable goods (if applicable)
- Personal care or hygiene products
- Customized or made-to-order items
- Clearance or sale items (unless defective)
3. Refunds
- Once we receive and inspect your returned item, we will notify you of the status.
- If approved, your refund will be processed within 5–7 business days.
- The refund will be credited to your original payment method.
4. Exchange Policy
- We only replace items if they are defective or damaged.
- If you need an exchange, contact us within 48 hours of delivery.
5. Return Shipping
- Customers are responsible for return shipping costs unless:
- The item is defective
- You received the wrong product
- Shipping charges are non-refundable.
6. Damaged or Incorrect Items
If you receive a damaged or incorrect product:
- Contact us within 48 hours with photos or videos as proof.
- We will arrange a replacement or full refund.
7. Cancellation Policy
- Orders can be canceled within 24 hours of placing the order.
- Once shipped, orders cannot be canceled.
8. Contact Us
For any return or refund requests, contact us at: